At CloudX Hosting LLC, customer satisfaction is our top priority. We understand that sometimes our services may not meet your expectations, and we are committed to ensuring a fair and transparent refund process. Please read this policy carefully to understand the conditions under which refunds may be issued.
1. Money-back Guarantee
We offer a 30-day money-back guarantee for our hosting services. If, for any reason, you are not satisfied with our services within the first 30 days of your initial purchase, you may request a full refund. This guarantee applies to new accounts and covers shared hosting, VPS hosting, and dedicated server plans.
After the initial 30-day period, no refunds will be issued unless otherwise specified by a promotional offer or special arrangement.
2. Eligibility for Refunds
Refunds are only applicable to the following:
- New accounts that are within the 30-day money-back guarantee period.
- Customers who have adhered to our Terms of Service and have not violated any of the terms outlined in our policies.
- Hosting services, including shared hosting, VPS hosting, and dedicated servers.
The following items are not eligible for refunds:
- Domain registration and renewal fees.
- Add-on services (such as SSL certificates, additional IP addresses, etc.).
- Any service upgrades or downgrades that occur after the initial purchase.
- Renewals of existing hosting services.
- Violations of our Terms of Service that lead to account suspension or termination.
3. How to Request a Refund
To request a refund, please contact our customer support team at info@cloudxhosting.com or by phone at +1 (575) 383-4363. In your request, include the following details:
- Your account username or email associated with your account.
- The specific service you are requesting a refund for.
- The reason for your refund request.
Our team will review your request and respond within 5-7 business days. If approved, the refund will be processed through your original payment method. Please allow an additional 5-10 business days for the funds to appear in your account, depending on your financial institution.
4. Termination and Suspension
If your account is terminated or suspended due to a violation of our Terms of Service, you will not be eligible for a refund. Any misuse of our services, including but not limited to illegal activity, spamming, or abuse of resources, may result in immediate termination, and no refund will be granted.
In the event that CloudX Hosting LLC terminates your service without cause, we will issue a pro-rata refund for the unused portion of your service.
5. Changes to Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services following any changes signifies your acceptance of the modified policy.
6. Contact Information
If you have any questions regarding this Refund Policy or wish to inquire about a refund, please contact us at:
CloudX Hosting LLC
8206 Louisiana Blvd NE Suite A
Albuquerque, NM 87113, USA
Phone: +1 (575) 383-4363
Email: info@cloudxhosting.com