These Terms of Service (“Terms”) govern your access to and use of the services provided by CloudX Hosting LLC (“we,” “our,” or “us”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our services.
1. Use of Services
You agree to use our services in compliance with all applicable laws and regulations. You must not misuse our services by attempting to gain unauthorized access, distribute malware, or interfere with the proper functioning of our systems. Any attempt to compromise the security, integrity, or availability of our services is strictly prohibited.
Your account must not be used for any illegal activity, including but not limited to hacking, spamming, phishing, or hosting content that violates intellectual property rights or any applicable local, national, or international laws.
2. Account Registration and Security
To use our services, you must register for an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. In the event of unauthorized access to your account, you must notify us immediately.
We reserve the right to suspend or terminate accounts that are found to be in violation of these Terms or for any suspicious activity. We are not liable for any loss or damage arising from the unauthorized use of your account.
3. Service Availability and Uptime
We strive to provide reliable services with minimal downtime. However, we do not guarantee 100% uptime or uninterrupted access to our services. Occasional disruptions, maintenance, or technical issues may result in temporary unavailability. We will make reasonable efforts to notify you of planned maintenance in advance.
In cases of unforeseen downtime or service interruptions, we will work promptly to restore service but will not be liable for any damages or losses that may result from service unavailability.
4. Fees and Payment
By using our services, you agree to pay the fees specified for the services you select. All fees are due at the time of purchase unless otherwise specified. We reserve the right to change our pricing at any time, but any changes will not affect existing subscriptions until the end of the current billing cycle.
Failure to make timely payments may result in the suspension or termination of your account and services. You are responsible for ensuring that your payment information is accurate and up to date to avoid service interruptions.
5. Cancellations and Refunds
You may cancel your services at any time by contacting our support team. Cancellations will be effective immediately, and you will not be charged for future billing cycles. However, no refunds will be issued for any services already rendered, unless specified in a money-back guarantee or other promotional offer.
In cases where we determine that you have violated these Terms, we reserve the right to terminate your account without refund.
6. Content Ownership and Intellectual Property
All content you upload or host through our services remains your property, and you retain all intellectual property rights to your content. However, by using our services, you grant us a non-exclusive, worldwide license to store, distribute, and process your content as needed to provide the services.
You are solely responsible for ensuring that your content complies with all applicable laws and regulations. We reserve the right to remove any content that violates these Terms or any applicable legal requirements.
7. Limitation of Liability
To the fullest extent permitted by law, CloudX Hosting LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, or data, resulting from your use of or inability to use our services. Our total liability to you for any claims arising from your use of our services is limited to the amount you paid for the services in the 12 months preceding the event giving rise to the claim.
8. Indemnification
You agree to indemnify, defend, and hold harmless CloudX Hosting LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising from your use of our services, your violation of these Terms, or your violation of any rights of a third party.
9. Modifications to Terms
We may modify these Terms at any time, and such changes will become effective upon posting on our website. You are responsible for reviewing the updated Terms periodically. Continued use of our services after any changes to the Terms constitutes your acceptance of the modified Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, USA, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved in the courts of New Mexico.
11. Contact Information
If you have any questions about these Terms, please contact us at:
CloudX Hosting LLC
8206 Louisiana Blvd NE Suite A
Albuquerque, NM 87113, USA
Phone: +1 (575) 383-4363
Email: info@cloudxhosting.com